Shipping policy
Shipping Policy
At Ellis & Row, we are committed to delivering your order with care and efficiency.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been fulfilled, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Please note that delivery times may vary due to carrier delays or high-volume periods.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
Ellis & Row is not responsible for delays caused by shipping carriers. However, if your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. Ellis & Row is not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Address Changes
If you need to update your shipping address, please contact us within 12 hours of placing your order. We cannot guarantee changes once your order has been processed.
Contact
For any shipping-related questions, please contact us at:
Contact@ellisandrow.com